Customer Service

Orders must be prepaid in U.S. funds. Preferred payment for international orders is by credit card or PayPal. California residents must pay California sales tax. Checks not backed by a U.S. bank require a $15.00 surcharge.


Our policy lasts 14 days. If 14 days have passed since your purchase, we cannot, unfortunately, offer you a refund or exchange. This limit also applies to backordered items. If you decide to cancel an order for a backordered item, we must be informed within 14 days of the purchase date due to the complications of extended supply chains for certain items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of items are exempt from being returned. Consumable goods such as incense, wicking, etc. cannot be returned.

Example of non-returnable items:

  • Greeting cards
  • Wrapping paper
  • Incense
  • Candles
  • Charcoal
  • Wicking
  • Fabrics
  • Oils
  • Coffee
  • Head scarves
  • Any sale or special-priced items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • CDs that have been opened
  • Any item not in its original condition, that is damaged or missing parts
  • Any item that is returned more than 14 days after delivery


Only regular-priced items may be refunded.

We will send you an email to notify you once we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be issued within a week of receiving your return.

Late or missing refunds

If you have not received a refund yet, first check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund yet, please contact us.


We only replace defective or damaged items at no additional shipping cost. Any other exchanges will be at our discretion and would require the customer to pay for the additional shipping. If you need to exchange an item please contact us.


To return damaged or defective products, please contact us and we will provide a return shipping label.

The customer is responsible for paying shipping costs for returning items which are not damaged or defective. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, will vary.

If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms for Custom Items

(Painted Icons, Vestments, and other items handmade by the Convent)

All purchases of custom items are final and are not returnable or refundable.

Please see product pages for estimated lead times.

For orders needed by a particular date, please contact us to discuss the possibility of expediting your order.